Frequently Asked Questions
Customer Support > FAQ > Digital
do I use the remote control for the Set Top Box? Always use your TV
remote control first to power on your TV set. Next, turn on the Set Top Box remote
by pressing the red button at the top. If the set top box does not prompt you to
set Channel Guide, you can manually set it by pressing MENU, select System Option
from on screen menu, and select Restore Default. It will take a few minutes, after
which you will need to press EXIT to return to the regular set top box remote functions.
If prompted to set Channel Guide, select OK (make it purple) and press OK on the
remote control. When you turn off your Set Top Box, don’t forget to turn off your
TV set too to save power.
How do I program the parental control feature? Press MENU, select System
Option, select System Option again, and select Parental Controls. This will give
the option of blocking a channel, blocking Set Top Box (STB), blocking MENU, or
blocking any combination of the three. Blocking means requiring a password to use.
The password may be set in Parental Controls or in STB Edit. The default password
is 0000. Please take care to remember your password; if you forget it, you will
be required to return the STB to PNCC for reprogramming.
How do I connect the Set Top Box to my TV set? Use the black cable
that comes with your Set Top Box. It plugs into the color coded inputs on your TV
set, yellow for video, red and white for audio, and then into similarly color-coded
outputs on the Set Top Box.
What about the question box that pops up, about Renewing the Channel Guide?
It appears every time you turn on the set top box, because there may have been changes
to the Channel guide. Most of the time all you have to do is click “cancel” when
it appears. If there seems to be something significantly different in Channel Guide,
then it is recommended to select OK, and Renew the Channel Guide.
do I need a Set Top Box? Each digital TV subscription, including additional
outlets, operates with a Set Top Box (STB) which remains the property of PNCC (a
deposit is required). The Set Top Box converts the incoming TV digital signal so
that your TV can receive it. Each box comes with a Smart Card that is pre- programmed
with all your subscriber information. Don’t remove the Smart Card from your Set
Top Box and protect it from damage—your TV service won’t work without it. If your
Set Top Box and/or Smart Card are ever lost or stolen, please report it immediately
to 611. PNCC will deactivate the Smart Card so no one else can use your TV subscription.
How do I program my own favorite channel line-up? Press the blue button
(SET) to set the channels in your favorites list, to rearrange the channel line
up to your liking or to cancel channels from being displayed when browsing, by following
directions on bottom of screen. Press the red FAV button u to see the list of channels
saved in your favorites list.