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Is PNCC DSL service available in my area? DSL service is available in Airai, Koror, Melekeok and Ngaraard. PNCC has plans to extend the service to the rest of the island in the very near future. If you have a request for DSL or other IP related service in your area which is not covered or information is not available, please email us at pncc@palaunet.com and address it to General Manager or you may email our Sales Section at pnccsales@palaunet.com. Please try to be specific and detailed in your email. Top
What does TCP/IP mean? TCP/IP stands for Transmission Control Protocol/Internet Protocol, which is a set of networking protocols or language that allows two or more computers to communicate. The Defense Data Network, part of the Department of Defense, developed TCP/IP and it has now been widely adopted as a networking standard. Internet requires TCP/IP to work. Top
The power light is off on my DSL modem? What does this mean?
Follow these simple steps:
1. This means that there is no power going to your modem.
2. Check all the cables on the back of the modem to make sure that they are plugged in tightly.
3. Check the power cord to see that it is plugged into the UPS or wall outlet (not recommended). If all cables are securely plugged and the modem light is still off, move the modem to another power outlet to check.
4. If you still have no light, then most likely the modem has gone bad.
5. Please call PalauNet Technical Support at 587-9696 for more information. In the event that your modem has gone bad, you may be able to get a replacement and charge it to your current account. Top
What is PalauNet DSL service? How does it work? DSL stands for Digital Subscriber Line. It is a technology that brings 24x7 high bandwidth internet accesses into homes and businesses over copper telephone lines. DSL technology allows data transmission at speeds much faster than regular computer modems. The minimum speed for DSL is 64Kbps. The maximum speed for a regular computer modem is 56Kbps. Although DSL service is provided over standard copper telephone lines, it requires special high-speed modems, one at the customers’ premises and one at the provider’s central office. DSL is also known as xDSL, with the ‘x’ standing for various kinds of DSL technologies. These technologies differ in the connect speed and connection (asymmetric or symmetric) they provide. A point to note in DSL technology, whatever the flavor, is that there’s a trade-off between speed and distance. That is, the more the distance between your premises and those of the service provider, the lower the speed you’re likely to get. So, DSL works best if you’re closer to the premises of your service provider. PNCC offers different DSL packages. For more information, please contact either the Customer Service Office at 488-9000 or Sales & Marketing at 488-9600.
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I have no internet connection and I would like to reboot my DSL modem? How do I reboot my DSL modem?
Please follow these simple steps:
1. Unplug the small, black power cord from the back of the modem.
2. Check the front of the modem to ensure that all the lights have been turned off.
3. After 30 seconds, plug the modem back in.
4. Wait for 5 minutes and try your connection again. Top
What is an IP address? IP stands for Internet Protocol. An IP address serves to identify a computer or any other networked device on a network, thus making communication and exchange of information between computers possible. An IP address is formatted as 4 sets of numbers, each having a value between 0 and 255, separated by dots. An IP address looks like 216.55.128.4 Top
How do I contact PalauNet Technical Support for technical issues and support? You can contact them via email at techsup@palaunet.com or you may call 587-9696. Top
My DSL modem is showing 2 green lights (DSL, 10BT) and an orange light for status but there is no internet connection. What do I do?Please follow the steps below to check your connection.
1. Is this the only computer in the network? If not, check internet connection from other computers in the network. If working, then problem is localized in that particular computer, have someone take a look at it.
2. If this is the only computer connected in this network, then:
• First, shutdown your computer
• Second, power down your DSL modem and router, if you have one. Wait for 30 seconds or even one minute.
• Next, power up your DSL modem and router.
• Lastly, restart your computer and then try browsing the internet. If you still cannot browse, please call PalauNet Technical Support at 587-9696 for further assistance.
                                                           
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