Customer Support > FAQ > GSM
Voice Mail Service
Frequently Asked Questions
What are the charges for Voice Mail Service?
There is no monthly service charge, and it’s free to check your Voice Mail messages
from either your cell phone or a landline. Incoming messages are charged regular
Airtime rates, at a minimum of one minute per message and a maximum of two minutes
For postpaid (775) custo
mers, the Airtime minutes will be deducted from the minutes included your plan just
like a regular voice call. For Wireless Volume Plan customers, voice mail
messages are the same as voice calls: those made between members of the plan are
free, while voice mail messages from numbers outside the plan count as part of the
monthly 500 included minutes and are charged 25 cents per additional minute.
What if I forget my password?
Please contact Customer Service at 488-9000 for assistance. Your password
can be reset so you can set up a new password. There may be a charge for this
What is GSM Voice Mail Service?
With Voice Mail for your cell phone, you can get messages when your cell phone is
busy, turned off/not answered or out of the service area. Other benefits include:
1. You can check messages from your cell phone or any landline in the world.
2. You can personalize a greeting and change it at any time.
3. You can turn on Caller ID for callers who don’t leave a message
4. Each message has a date and time notation
5. Personal password protects your privacy
6. New messages (unopened) are saved for 14 days; old (opened) messages are kept
for 7 days
How do I activate or deactivate the Caller ID feature for
Voice Mail messages?
GSM Voice Mail Service displays the caller’s phone number, so even if they don’t
leave a message you know who called. You can turn off Caller ID on your Voice
Mail messages if you prefer. Just dial into the Voice Mail system (777 from your
cell phone or 776 from a landline) and press 2 for “Set Mailbox” and select “Caller
ID” by pressing 7, then follow the voice instructions.
How do I activate Voice Mail on my cell phone number?
Just turn Voice Mail on in your cell phone by Call Forwarding to Voice Mail Number
777. You may select any or all of the available options: Call Forward when
busy, Call Forward when out of the service area and/or Call Forward when turned
IMPORTANT: When you activate your Voice Mail box, you must also
set your password to keep your messages private. Call the Voice Mail system by dialing
777 from your cell phone; press 2 for Set Mailbox then press 3 for Set Password
and follow the voice instructions.
1. Call Forward
ing Unconditional (Call Forward all calls) is not available. In some cell
phones Call Forward is named “Divert”. Please check your cell phone manual
for more information.
2. Available features vary by cell phone model. If you are following all the
instructions properly and still cannot activate Voice Mail it is possible this is
not an option offered by your cell phone model, please check the user manual.
How do I check my Voice Mail box for messages?
To check voice mail from your cell phone dial 777 (FREE) and follow the voice instructions.
To check voice mail from a landline dial 776 (FREE). When you dial 776, the
system will request your cell phone number and your password. If you haven’t set
up your password yet, call 777 from your own cell phone and press 2 for Set Mail
Box, then 3 for Set Password.
TIP: You may start entering your cell phone number followed by
the # key as soon as you hear the Welcome message.
Press 1 to check messages; while your message is playing or after it ends, you can
press 2 to delete it, and 3 to store (save) it. NOTE: unopened
messages are saved for 14 days in the system. Messages that you open and store (save)
are kept for 7 days. To check voice mail from overseas, dial 680-777-7777 (a long
distance call charged at the applicable rates of the number you are calling from).
How do I know if I have received a Voice
A text message indicator will appear in your cell phone display. When you
check your messages the Voice Mail will appear as an incoming text from a PNCC 6-digit
number: 777777. Just open it the way you check regular text messages.
How do I personalize the greeting in my Voice Mail box?
Just dial into the Voice Mail system (777 from your cell phone or 776 from any landline),
press 2 to set mail box, then press 1 for “Record a Greeting” and follow the voice
instructions. There are four options for greetings:
1. Personalized Greeting (maximum 30 seconds)
2. Temporary Greeting (maximum 30 seconds)
3. Host Name Greeting (maximum 10 seconds) – inserts your name into the System Greeting
(instead of your cell phone number)
4. System Greeting (preset) – this is the default PNCC greeting that announces your
cell phone number.
TIP: you can change your greeting anytime if you want to give your
callers updated information about where you are or when you will be able to call
back. Use the Temporary Greeting option and then just delete it when you want to
revert back to your Personalized Greeting or the System Greeting.