All PNCC employees want to be as courteous and helpful to you as possible.
If you ever feel that the service provided to you is unsatisfactory,
it to the Customer Service Office.
If you don't feel you've gotten satisfaction from the representative, ask to speak
to a supervisor. If you are still not satisfied, ask to speak with the
Department Manager. We want to resolve any problems that may exist as quickly
IDENTIFICATION OF EMPLOYEES.
Customers may request employees of PNCC, whose duties require them to enter your home or other premises, to show their official PNCC identification cards.
Your PNCC Bill
You will be billed $12.10/month for a residential phone line; $24.20/month
for a commercial
or government phone line, plus any other PNCC Services you have requested.
You will receive a consolidated billing statement for all your PNCC Services, including
telephone (fixed line), Internet, cable TV, and wireless. Your first bill
will include a 30 days of monthly charges in addition to a fractional amount equal to the number of days of service prior to the billing date.
BILLING FOR CHANGES.
All changes, except for termination of service or elimination of certain option,
involve a service charge. The amount you are charged depends on the type of
change requested. All applicable installation charges described in other parts
of PNCC's tariffs will apply to the establishment of Enhanced Calling Services.
Only one Central Office Connection charge will apply, regardless of the number of
Enhanced Calling Features installed at one time. Your Customer Service Representative
can tell you the current charges for different
Bill are due and payable upon receipt. PNCC should receive your payment by
the date specified on the bill.
By paying your bill on or before the due date, you can be sure of maintaining a
good payment record and avoid a late fee or interruption of service.
Disconnected services can be reconnected upon full payment including 5% late fee
or the past due amount, interest charges of 1.5% per month on the past due balance
and a reconnection fee.
BILLING QUESTIONS & ERRORS. If you a have a question about your bill,
call 587-9800. Explain the possible error to your Billing Representative.
If the error cannot promptly resolved, please pay the undisputed charges on time
so you'll maintain a good payment record while the problem is being investigated.